Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use Mynco, we collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile information when you create an account
• Profile Information: Company name, logo, branding preferences, and business details
• Project Information: Client details, project descriptions, files, and communications
• Payment Information: Billing details, payment method information (processed securely by Stripe)
• Communications: Messages, feedback, and support requests you send to us

1.2 Information We Collect Automatically

We automatically collect certain information when you use our service:

• Usage Data: How you interact with our platform, pages visited, features used
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, and performance data
• Cookies and Similar Technologies: To enhance your experience and analyze usage patterns

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform, such as:

• Payment processors (Stripe) for secure payment processing
• Cloud storage providers (Firebase) for data storage and hosting
• Email service providers for communications
• Analytics providers to understand usage patterns

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as subpoenas or court orders.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers and infrastructure
• Employee training on data protection practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Update

You can access and update your account information at any time through your account settings.

5.2 Data Portability

You can request a copy of your personal information in a structured, machine-readable format.

5.3 Deletion

You can request deletion of your account and associated data, subject to certain legal obligations.

5.4 Marketing Communications

You can opt out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

5.5 Cookies

You can control cookie settings through your browser preferences. See our Cookie Policy for more information.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, and enforce our agreements.

When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

8. Children's Privacy

Mynco is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.